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The Essential Guide: 6 Maui Police Non-Emergency Numbers You Need To Know In 2024

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Knowing the correct non-emergency police number for Maui County is one of the most critical pieces of information for residents and visitors alike, especially in the current climate of ongoing recovery and community vigilance. As of December 24, 2025, the single most important number for non-emergency police matters across the entire County of Maui, including the islands of Molokai and Lanai, is (808) 244-6400. This 24/7 dispatch line ensures you can reach the Maui Police Department (MPD) without tying up the vital 9-1-1 system, which is reserved strictly for life-threatening emergencies. The following guide provides the central dispatch number, a complete breakdown of when to call, and a list of direct district station contacts for maximum topical authority.

This centralized non-emergency number is the primary point of contact for routine inquiries, reporting non-urgent crimes, and general public safety concerns. Utilizing this line correctly is crucial for maintaining the efficiency of emergency services and supporting the Maui Police Department’s mission to serve the community effectively. The MPD has been a central figure in the post-disaster environment, making the correct use of their contact lines more important than ever.

Maui Police Department (MPD) Core Contact Information and Leadership

The Maui Police Department is the primary law enforcement agency for Maui County, which encompasses the islands of Maui, Molokai, and Lanai. Understanding the department's structure and core contacts provides a valuable resource for any resident or visitor.

  • Chief of Police: John Pelletier
  • Deputy Chief: Wade Maeda
  • Main Headquarters Address (Wailuku): 55 Mahalani St, Wailuku, HI 96793
  • Main Phone Number (Non-Emergency & Info): (808) 244-6400 (Available 24 hours, TTY Accessible)
  • Emergency Dispatch: 9-1-1
  • Administrative Services Bureau: Handles internal operations and records.
  • Investigative Services Bureau: Oversees major crime investigations.
  • Uniform Services Division (Patrol): The uniformed officers who respond to calls across the districts.

The Critical Difference: When to Call 9-1-1 vs. (808) 244-6400

A common mistake is calling 9-1-1 for non-urgent matters, which can delay response times for genuine emergencies. The Maui Police Department strongly advises the public to understand the clear distinction between an emergency and a non-emergency situation.

Call 9-1-1 Immediately If:

  • A life is in danger (e.g., medical emergency, violent assault).
  • A crime is in progress (e.g., an active break-in, a fight).
  • There is a fire or a hazardous material spill.
  • A serious motor vehicle accident has occurred with injuries or road blockage (though the non-emergency number can also be used for minor, non-injury accidents).

Call the Non-Emergency Line (808) 244-6400 If:

  • You need to report a crime that has already occurred and the suspect is no longer present.
  • You notice suspicious activity that does not pose an immediate threat.
  • You have general public safety concerns or need information.
  • You need to report a minor vehicle accident with no injuries.
  • You are reporting a noise complaint or a parking violation.
  • You are following up on a police report or need a copy of a report.

The 5 Key Maui Police District Station Direct Contact Numbers

While the central dispatch number (808) 244-6400 should be your first call for *any* non-emergency situation requiring a police response, the Maui Police Department maintains district stations across the county. These direct lines are often for administrative inquiries, speaking with a specific officer or division, or for localized station information. Always default to the central dispatch line for a police response.

Below is a list of the main district stations and their direct contact numbers, current as of late 2024/early 2025:

  1. Wailuku Police Station (Headquarters)
    • Direct Line: (808) 270-7569
    • Address: 55 Mahalani St, Wailuku, HI 96793
    • Note: This is the main administrative hub for the entire MPD.
  2. Kihei Police Station
    • Direct Line: (808) 875-8190
    • Address: 2201 Piilani Hwy, Kihei, HI 96753
    • Note: Serves the bustling South Maui area, including Wailea and Makena.
  3. Lahaina Police Station
    • Direct Line: (808) 661-4441
    • Address: 1850 Honoapiilani Hwy, Lahaina, HI 96761
    • Note: Due to the 2023 wildfires, the station’s operations may be adjusted. Always use the central dispatch (808) 244-6400 for a response in West Maui.
  4. Hana Police Station
    • Direct Line: (808) 248-8670
    • Address: 35 Hana Hwy, Hana, Maui, HI 96713
    • Note: This station serves the remote East Maui community, often working closely with local residents.
  5. Molokai Police Station
    • Direct Line: (808) 553-5355
    • Address: 110 Ainoa St, Kaunakakai, Molokai, HI 96748
    • Note: Serves the island of Molokai. The central number (808) 244-6400 is also a viable contact.
  6. Lanai Police Station
    • Direct Line: (808) 565-6428
    • Address: 855 Fraser Ave, Lanai City, Lanai, HI 96763
    • Note: Serves the island of Lanai. The central number (808) 244-6400 is also a viable contact.

Alternative Reporting Methods: MPD's Online Citizen Reporting System

For certain types of non-emergency incidents, the Maui Police Department offers a modern and convenient alternative to calling: the Citizens Online Police Reporting System. This system allows you to file a report immediately and print a copy for your records, all from your computer or mobile device.

This online option is specifically designed for incidents where:

  • There is NO physical evidence to turn over to the police.
  • The incident is NOT an emergency (no immediate threat to life or property).
  • The incident occurred within Maui County jurisdiction.

Common report types that qualify for online submission include:

  • Lost Property
  • Vandalism (minor damage)
  • Theft (without suspect information)
  • Harassing Phone Calls
  • Identity Theft

If your incident does not fit the criteria for online reporting, you must call the non-emergency line at (808) 244-6400 to file your report. The online system is a great way to save time and ensure the non-emergency phone lines remain clear for incidents that require immediate dispatch of an officer but do not warrant a 9-1-1 call.

The Post-Wildfire Context: Public Safety and the Non-Emergency Line

The devastating 2023 Lahaina wildfires fundamentally changed the public safety landscape in Maui County. In the wake of this disaster, the non-emergency line (808) 244-6400 has taken on an expanded role as a critical resource for the community, going beyond typical crime reporting.

The Maui Police Department, under the leadership of Chief John Pelletier, has been focused on improving communication and response, as detailed in the Preliminary and Final After-Action Reports on the August 2023 wildfires.

How the Non-Emergency Line Supports Recovery:

  • Public Health and Safety Concerns: The non-emergency line is explicitly used to report public health or public safety issues related to the recovery efforts, such as unauthorized access to restricted areas or suspicious activity in disaster zones.
  • Information and Resource Navigation: Residents and contractors involved in the "Maui Recovers" initiative are often directed to the MPD’s non-emergency number for coordination and security inquiries.
  • Community Relations: The line serves as a key communication channel between the MPD's Community Relations section and the public, helping to rebuild trust and address ongoing security needs in affected communities like West Maui.

For individuals visiting or residing in the Kihei, Hana, Molokai, or Lanai areas, the same rules apply: use the non-emergency line for all non-life-threatening matters. The consistent use of the central dispatch number ensures that the appropriate police division, whether it be Patrol, Traffic, or the VICE Division, can be notified efficiently.

Additional Maui Public Safety Contacts and Resources

Beyond the primary police numbers, several other non-emergency contacts are valuable for a complete public safety resource list in Maui County:

  • Crime Stoppers Maui: To anonymously report a crime or suspicious activity, call (808) 242-6966.
  • Road Closures and Advisories: For non-emergency information on road conditions, call (808) 986-1200.
  • Maui Humane Society: For animal-related non-emergencies, call (808) 877-3680.
  • Maui Fire Department (Non-Emergency): While fire is typically a 9-1-1 call, administrative inquiries can be directed to the main county offices.

In summary, the single most important number to save in your phone for any non-emergency police matter in Maui County is (808) 244-6400. By using this number correctly, you are actively helping the Maui Police Department maintain fast, effective, and appropriate responses for all community members.

The Essential Guide: 6 Maui Police Non-Emergency Numbers You Need to Know in 2024
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non emergency police number maui

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